Saturday 22 March 2008

Management of External Consultants in the Public Sector

What? Consultancy is a growing industry, and its biggest UK market is the public sector. This brings issues of:
  • project iteration processes,
  • culture and roles of various parties,
  • motivations that vary with roles,
  • risk aversion,
  • separate departments’ resources & experience, and
  • good or adverse media.

Why? Government receives variable value from consultancy projects

Research question: How does the public sector manage external consultants?

Preliminary findings: a chain of management exists with official processes such as reviews and reports, but with some missing or weakened links of accountability, e.g. when the consultant doesn’t have to work with the contracting official. See diagram.

Future research: How can improvements in management in the public sector reap value from suppliers?

This is what I am putting together for a poster for a competition for research students. My aim however is also to address public sector workers who might use consultants and could offer me access for my research. So:
  1. Does this content work?
  2. Some people don't like diagrams, so perhaps I should take it out. What do you think of the diagram?

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