Thursday, 20 December 2007

Matching accountability to clients

After listening to a colleague's presentation of her MRes research on stakeholder understanding of museum value, I was stimulated to thinking how her seven types of values might be tabulated against types of stakeholder. Similarly, I could cross tabulate Schein's types of clients against Boven's types of accountabilities.

  • Bovens, M. 2007. Analysing and Assessing Accountability: A Conceptual Framework. European Law Journal, 13(4): 447-468.
  • Schein, E. 1997. The concept of “client” from a process consultation perspective: a guide for change agents. Journal of Organizational Change Management, 109 (3): 202-216.


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