I've incorporated a number of factors in the framework and grouped them into two dimensions, (dimensions because you can't have one without the other, and I'm mimicking Nahapiet & Ghoshal's term for describing social capital). The two dimensions are:
- communication
- knowledge-ability
Knowledge-ability (from {Wenger, 1998 }) requires expertise or skills, the ability to contribute expertise and the ability to adapt with it.
I think you need all these components to have engagement that eases the process of IT projects.
WENGER, E. (1998) Communities of practice: Learning, meaning, and identity, Cambridge, Cambridge University Press.
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