This research identifies factors that enable or hinder engagement, like environment, participation and knowledge, which are factors that people already know, but in addition my research reveals how these factors together allow mutual sharing and sense making. Mutuality and negotiating that sense is what creates engagement, and that answers my how question, how do people engage? They share in order to make sense of what each other has.
Three factors enable:
- environment
- participation
- knowledge
- mutuality
- negotiation of meaning
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