Months ago I saw a relationship between Schein's models of clients and Bovens actors. I thought I'd made a note of their relationships, I'd do it in a table, but I can't find anything. Schein has two models: one of client roles and the other is a model that classifies clients according to levels of problems. I think there is a match between Bovens actors and Schein's second model.
Schein's model considers problems at levels of:
- individual
- interpersonal
- group, which can be face to face or intergroup
- organisational
- inter-organisational or larger system
- individual
- collective
- hierarchical
- corporate
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