Thursday, 24 July 2008


Searching the literature for engagement, but it is elusive in the form that I understand it. I think that when the NAO and OGC literature says that senior managers should engage with consultants or suppliers, it means in the sense of committing to a project, building up a relationship that is positive and being involved. However the dictionary and thesaurus suggest engagement in terms of conflict, like engaging with the enemy, and the academic literature seems to be about engaging with tasks and processes rather than with people, and the IT academic literature is about participation, which isn't quite the same.


1 comment:

David Biggs said...

Hi again, in the literature there is a lot of confusion about engagement. Whether it should be an outcome, a process, etc, etc. I can be brave in my book and try and define it, but as you say it is a difficult to define subject. David