- contact,
- intermediate,
- primary,
- unwitting,
- indirect and
- ultimate clients.
However, some researchers (like Sturdy) suggest that this model can be extended to include other clients, like ignored clients - those the consultant knows about, but discounts. "Proscribed clients" is the term that Sturdy uses, being people who are excluded from a change process through political manoeuvering.
Interesting. I wonder how much the public sector does this. And surely proscribed clients would be difficult to identify through research, because of the politics that proscribes them.
STURDY, A., CLARK, T., FINCHAM, R. & HANDLEY, K. (2009) Between innovation and legitimation - boundaries and knowledge flow in management consultancy. Organization.
STURDY, A., HANDLEY, K., FINCHAM, R. & CLARK, T. (2009) Management consultancy : boundaries and knowledge in action, Oxford, Oxford University Press.
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