Thursday, 7 August 2008

Gravy and custard

This mix of people creates gravy; that mix creates custard. Despite similar ingredients (fat and flour) the slight differences (butter vs lard, marmite vs sugar) produces a different product at the end of the process.

So, if you have two teams of people what you create are two different products.

What happens when you put two teams together - the gravy makers and the custard makers? That's the situation when you put in a team of consultants on a project with a team of clients: two different cultures, different products normally produced. So how do such teams work together to make a meal?

The NAO says senior managers must engage with the consultants. How do senior managers do it?

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