- How does the public sector engage when the NAO exhorts it, if the NAO also says to use incentives. Incentives motivate, but motivation is not engagement {Marcum, 1999}.
- How does engagement add value?
- How does engagement benefit the consultant?
Marcum, J. W. (1999) 'Out With Motivation, in With Engagement', National Productivity Review (Wiley), 18 (4), pp. 43-46. 875
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