Wednesday, 20 August 2008

Why it is worthwhile to answer my question

How does engagement increase value of consultancy projects?

  • Engagement adds value
  • Projects succeed because of engagement
  • Human capital is good
  • Intellectual capital is increased
We know engagement is worth while, worth having, worth creating, worth doing, worth further research. But that is about a different question - does engagement add value? Engagement could provide collaborative advantage {Huxham, 1993 #838}. If it does, then is engagement worthwhile? I assume that if engagement adds value, then it is worthwhile. But what about the question of how engagement adds value?

220,000 people work in the UK consulting industry. How do they add value to UK business and in particular to the UK public sector that provides 29% of the consulting market? The intelligent client {Czerniawska, 2002 #894}who knows how to engage with consultants gains the value. So how does an intelligent public sector client engage with consultants?

The research isn’t there to tell us.

Czerniawska, F. (2002) The intelligent client: managing your management consultant, Hodder & Stoughton. 894
Huxham, C. (1993) 'Pursuing Collaborative Advantage', The Journal of the Operational Research Society, 44 (6), pp. 599-611. 838

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