Tuesday 12 August 2008

Involvement

How does involvement differ from engagement?
  • involvement often refers to user participation in a systems development process
  • is distinguished from participation, being a separate construct that refers to a psychological state (Barki, 1989 : 53)
  • is an intervening variable between user participation and system use (Hartwick, 1994) (which seems a bit like engagement being the intermediate variable between website drivers and consumer behaviour in Mollen's MRes dissertation)
  • job involvement has to do with self image and how employees employ themselves in the performance of their job (Saks, 2006: 602)
  • managers can be "a priori involved" or "inquiry involved" (Swanson, 1974) depending on whether they make queries about using a system or whether they initiate changes. Activities that make a change possible sound a bit like engagement to me.
  • "working with others to get things done" {Axelrod, 2004 :xi} written after Axelrod's book on engagement makes it sound like Axelrod thinks engagement and involvement are the same.


AXELROD, R. H., AXELROD, E., BEEDON, J. & JACOBS, C. D. (2004) You don't have to do it alone: how to involve others to get things done, San Francisco, Berrett-Koehler.
BARKI, H. & HARTWICK, J. (1989) Rethinking the Concept of User Involvement. MIS Quarterly, 13, 53-63.
HARTWICK, J. & BARKI, H. (1994) Explaining the Role of User Participation in Information System Use. Management Science, 40, 440-465.
SAKS, A. M. (2006) Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21, 600-619.
SWANSON, E. B. (1974) MANAGEMENT INFORMATION SYSTEMS: APPRECIATION AND INVOLVEMENT. Management Science, 21, 178-188.

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