Supervisors have been practically supportive and recommended I look at these papers: I've already mentioned Bechky - 14th & 17th Feb. Still to read the Newman & Robey
Bechky, B. A. (2003) 'Object Lessons: Workplace Artifacts as Representations of Occupational Jurisdiction', American Journal of Sociology, 109 (3), pp. 720-752. 1100
Newman, M. and Robey, D. (1992) 'A Social Process Model of User--Analyst Relationships', MIS Quarterly, 16 (2), pp. 249-266. 1106
O'Mahony, S. n. and Bechky, B. A. (2008) 'Boundary Organizations: Enabling Collaboration among Unexpected Allies', Administrative Science Quarterly, 53 (3), pp. 422-459. 1089
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